Making the Telephone Sale is a comprehensive and motivational training workshop that teaches practical sales skills and techniques to members of your team who are tasked with selling on the telephone.  The program covers skills and techniques throughout the whole sales cycle, focusing on the need for a "consultative, solution selling" approach.  The workshop is run with much participant involvement through group work, live case studies, role plays and discussion.

Content

Program Objectives & Participant Introductions
Qualification & Forecasting
Reaching the Decision-Maker
Opening the Sales Conversation
Uncovering & Developing Needs
Selling Benefits & Proving ROI
Handling Objections
Gaining Commitment & Closing
Summary, Review & Personal Action Plans