This Assertiveness workshop will give you the information and tools you need to be clearly assertive in all areas of your life, even in the tough situations. Somewhere between aggression and the passive acceptance of 'wrong' is assertiveness - the ability to stand up for your rights and opinion (and those of others) in a calm, self-assured and self-confident manner. Assertiveness is a communication skill that helps you make your points effectively and achieve your goals.


Introductions & Objectives
Assertiveness Fundamentals
Personal Influences on Assertiveness
--Skills, Challenges & Tools
Conflict Management
Appropriate Assertiveness in Workplace Situations
Achieving a Healthy Balance--Personally & Professionally
Summary, Review & Personal Action Plans