Sales Tip No. 28 - New Year Rapport Building

New year, new accounts, new opportunities for many sales people and account managers. Then, as we enter 2017 many markets seem to be heating up and so some sales people start to get a little complacent, some even aggressive (thinking they are being assertive!).  Even in an up-market taking time to build rapport is still important, so here are 5 reminders for building rapport: 1.     Be empathetic - put yourself in the customer's shoes. 2.     Use go ... Read more