CRM – are you solving your Relationship Management problems or simply automating them?

Do you want to ......... Annoy and upset more customers? Give out wrong information faster? Pass the caller to the wrong extension efficiently? Get your customers' name wrong with increasing frequency? Handle complaints with no empathy? Keep your customers on hold for as long as possible? Generate sales leads you don't contact for ages? Completely screw up your sales forecasting?   Then you need........... A Customer Relationship Management system.   There are many benefit ... Read more