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Making the Telephone Sale

Overview
The current business climate demands that organisations, large and small, increase their sales and marketing activities but simultaneously control their overheads. To achieve this many companies are reducing their dependence on a field sales force, turning instead to telemarketing and telephone-based sales strategies.

This intensive and motivational course teaches practical telephone sales skills and techniques, using group work, case studies, role-playing and discussion.

Course length: 2 days

Designed for:
Telesales
Telemarketers
Direct response agents
Team leaders
Supervisors
Sales managers
Internal sales organisations

Objectives
By the end of the workshop each delegate will be able to:

• Follow a structured, not scripted, approach to telesales calls.
• Increase the value of sales opportunities.
• Handle typical objections that arise.
• Close more orders, sooner rather than later.

 
 
 
 
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‘Your workshops have been enjoyable and valuable. More importantly the number of sales appointments we have been able to generate has jumped by over 600%.’

Andrew Hawes, Director, Newton Industrial Consultants Ltd.