Making Behaviour Count

Overview

A practical training workshop that helps participants develop advanced interpersonal skills necessary to build rapport and influence others. Topics covered include the nature of the communication process, an understanding of different personality types and perceptual positioning in the context of the sales situation.

Course length: 1 day

Designed for:

Anyone needing to communicate in an effective and persuasive style with both existing customers and new prospects.

Objectives

The workshop will provide participants with the skills to:

• Build rapport with people through ‘matching’ and ‘mismatching’.
• Read responses in others through greater sensory acuity.
• Communicate more effectively by understanding the true nature of the communication process.
• Influence those around by pacing and leading.
• Become aware of the different ways we take in and process information.
• Understand how to adopt and interchange between the positions of Self, Other and Observer.

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