Making Behavior Count is an interactive and practical training workshop that develops your team's interpersonal skills. The program looks at individuals' behavior and the impact it has on their success. The course incorporates group discussion, case studies, exercises and peer coaching. Participants leave the course with a greater knowledge of how they are perceived by others and a toolkit of techniques that will help them adapt their approach to build rapport and communicate more effectively.


Introductions & Objectives
Improving Communication to Build Rapport
Reading & Using Personality
Tailoring Messages to Character & Personality
Strategies to Deal with Different or Even 'Difficult' People
Summary, Review & Personal Action Plans