Envoy (now Aspect C&SI Ltd) had a 15-year track record in providing Call Centre and CTI solutions prior to their acquisition. To help grow their business Ian Farmer Associates worked with the board to develop and implement a new sales and marketing infrastructure which focused internally in the area of sales management and externally on communicating with clients and prospects.
Co-Cam enjoyed a market leading position throughout the mid 90's in Call Centre software solutions. To increase market share Co-Cam called in Ian Farmer Associates to develop a Value Added Reseller strategy. Ian Farmer Associates then undertook an interim management project to implement the strategy which encompassed creating internal infrastructures and procedures, appointing support staff and signing up Value Added Resellers.
Lohmacs specialise in the provision of housing management systems for local authorities. Throughout the 1980's Lohmacs' serviced their customer base with a DEC VAX based solution. When Lohmacs moved to the "open systems" arena Ian Farmer Associates helped Lohmacs to negotiate a co-operative marketing agreement with a major hardware OEM whereby the manufacturer supported Lohmacs' transition to UNIX with a major sales campaign and guaranteed orders.
Newtown are a specialist, rapidly growing manufacturing and process management consultancy based in the Midlands. To fulfill their growth plans in 2002 they needed to dramatically improve their sales ability and in particular increase their new business appointment rate. Following an Ian Farmer Associates training programme they increased their appointment rate by 600% in the second half of 2002 compared to the first 6 months.
Open Market was founded in 1994 and develops, markets, licenses, and supports high-performance software products that allow its customers to engage in secure business-to-consumer and business-to-business Internet commerce. Ian Farmer Associates undertook an assignment to implement a database marketing system, source and populate the database with the appropriate data and then develop a marketing campaign to identify and target potential users of Open Market's Internet commerce products.
Oracle is the world's largest database software company. Since they established their Direct Marketing Division in 1994 Ian Farmer Associates has undertaken the on-going training and development of all the telesales for their Europe Middle East and Africa telephone sales staff. Other Oracle Divisions using our services include Oracle University in the UK and Netherlands and Oracle UK's support sales operation.
Sun Microsystems engaged Ian Farmer Associates when they launched their international call centre operations in Dublin. The international team of telephone sales people, who are responsible for selling Sun's Sunsoft software across Europe, attended Ian Farmer Associates 'Making the Telephone Sale' training course.